As of 1:00 p.m. Monday, Phoenix Airport: 200 canceled flights and 66 Flight delay.
Most of the canceled flights were by Southwest Airlines, which said on Sunday it was having problems due to persistent weather across the country.
At the airport, Southwest officials informed disgruntled passengers that 90% of flights had been canceled, with no flights from Phoenix Sky Harbor for several days.
A Southwest Airlines official released the following statement on Monday:
With days of extreme winter weather across our network, the ongoing challenges are impacting our customers and employees in unacceptable and significant ways.
And sincere apologies for this are just the beginning.
We are on the front lines of safety, rebalancing our airlines and redeploying our crews and aircraft to address the massive disruptions urgently and will eventually travel with us. We are committed to providing the best possible service to all of our customers.
Southwest Airlines is the largest airline in 23 of the top 25 travel markets in the United States, and when severe weather hit the entire continent, we were fully staffed and ready for the looming holiday weekend. I prepared for We still have the tools our team uses to recover airlines operating at capacity.
This safety-first work is intentional, ongoing, and necessary to get back to normal reliability with minimal last-minute inconvenience. As the holiday season nears next year, further changes are expected at the level of already reduced flights. We are also working to reach out to customers whose travel plans change with certain information and available options.
The employees and crew who will be coming to work this holiday season are showing up in all manner of ways. We are grateful for that. Our common goal is to take care of all our guests with the hospitality and heart we are known for.
On the contrary, we strive to make things right for those we let down, including our employees.
With no more concerns than ultimate safety, the people of Southwest share the goal of taking care of all our guests. We recognize the inadequacies and sincerely apologize.
Click here for the latest cancellations and delays at Sky Harbor or Mesa Gateway.
On Sunday, ABC15 spoke with a frustrated traveler.
Gabriella Flareau and her family tried to get to Tennessee from Palm Springs, California, but her flight was cancelled.
“I don’t fly much. “This is a little frustrating, but that’s it. We’ll just wait and see what happens.”
Some people didn’t want to wait to see what would happen. Alma Schmucker decided to rent a car to get to her destination. She made her layover in Phoenix heading from California to Texas, but her flights kept getting cancelled.
“My daughter is very angry. She says with my grandchildren, ‘Mom, I’m waiting for you to open presents,’ and I say I’m so sorry, this is unpredictable.” It’s the weather,” Schmucker said.
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